Who we are
Patient Calf is a Canadian handmade crochet brand.
Our website addresses are https://patientcalf.com and https://patientcalf.ca.
Patient Calf operates from Canada and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
What Personal Information We Collect
We collect personal information only where reasonably necessary to operate our website and business. This may include your name, email address, IP address, browser information, and any information you voluntarily provide through comments, contact forms, account creation, checkout, or mailing list sign-ups.
Why We Collect Personal Information
Personal information is collected for the following purposes:
- Responding to inquiries or messages
- Managing user accounts
- Processing purchases, payments, refunds, and order fulfillment
- Sending transactional communications related to orders or accounts
- Preventing spam, fraud, and security issues
- Meeting legal, tax, and administrative obligations
We do not collect personal information beyond what is reasonably necessary for these purposes.
Email Communications
If you choose to opt in to our mailing list, we may use your email address to send updates, product announcements, or occasional promotional messages related to Patient Calf. You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly. We do not add customers to marketing lists without consent.
Comments
When visitors leave comments on the site, we collect the information shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string (hash) created from your email address may be shared with the Gravatar service to determine whether you use it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. Once approved, your comment and profile image may be visible publicly.
Media
If you upload images to the website, please avoid including embedded location data (EXIF GPS). Visitors to the site may download images and extract any embedded location data.
Cookies
Cookies are used to improve site functionality and user experience.
- Comment cookies may store your name, email address, and website for convenience and remain for up to one year.
- Temporary cookies may be used to confirm browser compatibility.
- Login cookies store authentication details and display preferences and expire after a defined period unless “Remember Me” is selected.
- Editing or publishing content may create a short-term cookie containing only the post ID.
You may disable cookies through your browser settings, though some site features may not function correctly.
Embedded Content from Other Websites
Articles on this site may include embedded content (such as videos, images, or articles). Embedded content behaves as if you visited the external website directly and may collect data, use cookies, or track interactions according to that website’s privacy policies.
Third-Party Services
We use trusted third-party service providers to operate our website and business functions, including website hosting, spam protection, analytics, email delivery, and payment processing. These providers receive only the information required to perform their services and are expected to handle personal information in accordance with applicable privacy standards.
How Long We Retain Your Information
Comments and related metadata are retained indefinitely unless removal is requested, to support moderation and conversation continuity.
Account information, order records, and mailing list data are retained for as long as necessary to operate the business, meet legal or tax obligations, or until consent is withdrawn.
Your Rights Under Canadian Privacy Law
Under PIPEDA, you have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent, subject to legal or contractual limitations
- Request deletion of personal information where appropriate
Requests may be made using the contact information below.
Where Your Information Is Stored and Processed
Personal information may be stored or processed on secure servers located in Canada or other jurisdictions where our service providers operate. In such cases, information may be subject to the laws of those jurisdictions.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, you may contact us at:
Email: [email protected]