Refund policy

Last updated: November 2, 2026

Returns and cancellations

I hand-make every Patient Calf piece in small batches and want you to be completely happy with your order. I accept returns within 30 days of delivery, with clear guidelines to ensure fairness for both my customers and my one-woman shop. You can also request to cancel or remove items from your order within 1 hour of placing it.

Return Eligibility

To be eligible for a return, your item must be unused, unwashed, and in the exact condition you received it, complete with all original packaging. Because these are handcrafted textiles, items showing signs of wear, washing, scent, pet hair, or excessive handling are not eligible for a refund.

Final Sale Items

For hygiene and safety reasons, all washcloths, face cloths, reusable facial pads, and other items intended for direct skincare use are final sale. Opened gift boxes, personalized pieces, discounted items, and digital downloads are also non-returnable.

Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, please email hello@patientcalf.com within 72 hours of delivery. Include your order number and clear photos of the issue so I can review the situation and make it right.

How to Return

Please email hello@patientcalf.com before sending anything back so I can provide the correct shipping instructions. Buyers are responsible for return shipping costs unless the return is due to an error on my end. Original shipping costs are non-refundable. I highly recommend using a trackable shipping service, as I cannot guarantee receipt of returned items without tracking.

Refunds

Once I receive and inspect your returned item, I will notify you by email. Approved refunds will be credited directly to your original payment method. Please note that your bank or payment provider may require additional processing time to post the funds. Gift credits are not offered.

Need Help? If you have any questions about refunds or returns, please contact me at hello@patientcalf.com.